FAQ

Yes. It does not matter which physiotherapy clinic you go to, as long as the physiotherapists who work there are Registered Physiotherapists, meaning that they are regulated by the College of Physiotherapists of Ontario. At Expert Physio Plus, all of our physiotherapists are registered and you can be ensured only top quality care.

Unfortunately, Expert Physio isn’t registered to bill the Ministry of Health and Long-Term Care for Physiotherapy services.Please note that OHIP coverage is only available for those who are 19 or under OR over 65 and covers up to $300 per episode of care (this will cover few number of visits). These sessions may include a combination of a Physiotherapist and Physiotherapist Assistants (PTA) or Kinesiologists working with you. All sessions at Expert Physio Plus are hands-on, one-on-one with a Physiotherapist, no PTA or Kinesiologist. This often permits more focused treatment on your specific condition.

We do provide direct billing to many of insurance companies. Please speak to (613-927-9774) or e-mail (info@expertphysioplus.com) our staff to find out if we can bill your insurance company directly. If you are covered under Medavie Blue Cross for RCMP, National Defence or Veterans Affairs, we will directly bill the insurer (Blue Cross). If you were involved in a motor vehicle accident (MVA), we will deal directly with your automobile insurer to get paid for the Physiotherapy services we provide to you. If you were injured in your work place , we will deal directly with your insurer (WSIB) to get paid for the Physiotherapy services we provide to you.

The number of treatments will vary depending on the problem and individual. After a thorough assessment, the physiotherapist will discuss their treatment plan for the rehabilitation process.

We see and treat patients for a wide range of conditions and diagnoses. Please visit our Services for an extensive list of conditions and diagnoses we see patients for.

On average, each treatment is between 60 and 90 minutes. Your physiotherapist will be able to let you know more precisely once they have assessed you.

On your first visit, please bring your referral if you have one as well as any important insurance information. If you are coming for an assessment of your hip or knee, bring a comfortable pair of shorts that you can change into before the assessment.

• Yes, we provide one hour focused one-on-one treatments done by registered physiotherapists only.
• Flexible hours.
• No extra travel fee within Blackburn hamlet and Orleans.

At Expert Physio Plus we focus on Manual therapy techniques and rehabilitative exercises that create real physical change to the injured body and correct poor movement patterns. We also use other treatment methods such as acupuncture, dry needling and cupping. However, There is a time during your session when physical modalities such as TENS and Ultrasound might be used if needed in your personalized treatment.

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage. To bring on your first visit:

• In case of an automobile accident or worker’s compensation claim, bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
• A prescription (if needed) for physiotherapy from your referring physician, ARNP, or PA. Insurance information (we will make a copy of your card).
• Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
• Please wear comfortable clothing that allows easy access to your problem areas. Print out the patient forms, fill them out, and bring them with you. If you are unable to do this, please allow for extra time to fill these out upon your arrival.

In most cases, insurance will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so Expert Physio Plus will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page, and please do not hesitate to contact our Gloucester, ON physiotherapy office. We do offer different payment options for your convenience.

Yes, once you have completed your therapy sessions, our therapist will review your at-home continuing therapy program. We can also make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.

Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date. We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

Each patient’s diagnosis is different, so together with your referring physician, our therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by our physiotherapists.

Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

Although all patients are different, typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and our therapist will discuss this with you. You will most likely see your therapist once or twice per week to begin with, and as you progress through treatment, your sessions will be more spread out.

With physiotherapy, it’s important to know that the overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring. Our physiotherapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it altogether. Physiotherapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians to make sure that your treatment plan is as efficient and effective as possible. Physiotherapy is a medical, hands-on approach to relieving pain and restoring function. While every patient’s condition and pain is unique, our physiotherapists will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

Good communication with our therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities. Physiotherapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physiotherapy treatment and not a cause for concern.

Sure you can! Everyone can benefit from physiotherapy. By working with you and your doctor, we can discuss your options and help determine if physiotherapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

Rest assured, our therapists are well trained to evaluate and treat your condition. Our physiotherapists have graduated from accredited physiotherapy programs and are Province-licensed. Physiotherapists have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many of the other medical sciences. You’re in good hands!

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today at 613-927-9774 or click here to request an appointment.

Our clinic in Gloucester, ON prides itself on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life. You have the right to receive physiotherapy at any facility you choose. At Expert Physio Plus, you will receive the highest quality care while achieving the results you are in search of.